HOW LONG IT TAKES TO RECEIVE AN ORDER

Please allow for an average delivery time of 3 to 4 weeks for photographs in stock.

Shipping Information

Shipping for all photographs and framed posters:

  • All packages are fully insured

  • Please use your street address, as our shipping companies do not deliver to post office box numbers

  • Most of our products are shipped via U.P.S. ground

  • Our larger photographs are shipped via CEVA Logistics

  • Express delivery is available for an additional charge. Please call us at 712-526-2376 for rates. When inquiring about express delivery, please call between the business hours of 8:00 a.m.to 5:00 p.m. central time.

  • For international orders outside the continental U.S. (including Hawaii, Alaska and Canada) please call us at 712-526-2376 for rates.

  • For shipping to Military Post Offices (APO, FPO, etc.) please call us at 712-526-2376 for rates.

ORDERING QUESTIONS

If you have any questions pertaining to your order that we don't cover here, please call us at 712-526-2376 between the business hours of 8:00 a.m. and 5:00 p.m. central time or e-mail us HERE.

Returns

We offer a lifetime guarantee on all workmanship. With proper care, a Scanlan limited edition image will last generations. However, should a return/exchange be needed please refer to the information below.

Due to every Scanlan image order being a custom order, if for any reason you wish to return an image within 30 days of the purchase date, you will be given a credit towards the purchase of any image or product or combination of such. There will be no expiration on credits issued. 

All returns must be received by us in selling condition. If damage has occurred in some way, we will, at our discretion, place a value of the damage done and any credit issued will be adjusted by the same amount.

If you wish to return your order after it is received, replace the product back into its original packing materials, if available, and return it to the address listed below. (If you are returning a 24x30 framed photograph or larger, please call us at 712-526-2376 for specific instructions.)

Scanlans' Windows to the World
52399 230th Street
Glenwood, Iowa 51534-6177

If you do not have the original packing materials, take to your local packaging store for proper mailing procedures and please be sure to insure your package.

Include the following information with your shipment:

  • Name, address and telephone number

  • Credit card number and expiration date

  • Item being returned

Once your returned product is received, we will issue you credit towards the purchase of any image or product or combination of such.

DAMAGED OR INCORRECT ORDERS

In the unusual event of a damaged or incorrect order, call us at 712-526-2376, or e-mail us HERE to inform us of the problem. Replace the product back into its original packing materials. We will then issue a call tag for the shipping company to come and retrieve your damaged or incorrect package. We will, in the meantime, reship your order as soon as possible.

Exchanges

All exchanges must be received by us in resellable condition. If damage has occurred in some way, we will, at our discretion, place a value of the damage done and any credit issued will be adjusted by the same amount.

If you wish to make an exchange after you have received your order, replace the product back into its original packing materials, if available, and return it to the address listed below. (If you are exchanging a 24x30 framed photograph or larger, please call us at 712-526-2376 for specific instructions.)

Scanlans' Windows to the World
52399 230th Street
Glenwood, Iowa 51534-6177

If you do not have the original packing materials, take to your local packaging store for proper mailing procedures and please be sure to insure your package.

Include the following information with your shipment:

  • Name, address and telephone number

  • Credit card number and expiration date

  • Item being returned

  • New item to be shipped

Once your returned product is received, we will ship your new order as soon as possible.